Terms and Conditions

Gold Market -Sydney

1)Dispatch & Deliveries Policy:

Secure Delivery To Your Door

Your purchase is delivered to you by courier. For all deliveries a signature is required to ensure the secure delivery of your precious metal purchase.

Where the value of the purchase is $5,000 and over, delivery is made via a premium hand-to-hand carrier service to your nominated physical shipping address. You will receive a SMS message from GMS to nominate your delivery day and only the addressee / GMS account holder is able to accept delivery. If the nominated addressee is not available to accept delivery, an alternative day will need to be arranged by the carrier. Please note, this may result in additional charges.

For purchases under $4,999 the courier will require a signature from the person accepting the delivery, it will not be left unattended at your shipping address, if no one is available to accept delivery your purchase will be taken to the nearest post office or depot for you to collect in your own time. You need to collect your purchase from the post office or depot within 3 business days, failure to complete the collection within this timeframe may result in your items no longer being insured (where you have paid for insurance as part of your purchase).

For all deliveries you will receive a tracking number and tracking link once your order is on its way to you.

Only purchases under $4,999 can be delivered to a PO Box address. Purchases over this value need to be delivered to a physical address.

Delivery Calculation

Australia wide the cost of shipping is calculated as follows:

Purchase Value	Fees
Under $4,999	Minimum fee of $50 for the first kilo and $15.00 per additonal kilo (or part thereof). eg: for an order of 4 kilos of metal valued at $4,200. The shipping cost will be $95. This is made up of the $50 minimum fee which includes 1 kilo and $45 ($15.00 x 3 kilos) for the remaining 3 kilos.
Over $5,000	Minimum fee of $100 for the first kilo and $15.00 per additonal kilo (or part thereof). eg: for an order of 10 kilos of metal valued at $10,600. The shipping cost will be $235. This is made up of the $100 minimum fee which includes 1 kilo and $135 ($15.00 x 9 kilos) for the remaining 9 kilos.

Insurance Calculation

For your peace of mind, all parcels we deliver include full insurance cover, to protect your investment, however far it needs to travel.

Calculated at 1% of the purchase price of your order.Insurance is optional for orders less than $5,000 (opt out option available at checkout)

2)Refunds Policy:

At Gold Market Sydney (Poly Capital Pty Ltd), our commitment is to provide you with the highest quality products and services. We understand that there may be instances where you have concerns or issues with your purchase. This Refund and Returns Policy outlines our guidelines regarding refunds and returns for products purchased through our e-commerce platform.

Refund Policy:
We strive to ensure your satisfaction with every purchase you make with us. However, please note that due to the nature of our products, we do not offer refunds under the following circumstances:

Change of Mind: We do not offer refunds for purchases made due to a change of mind or personal preferences.
Market Fluctuations: Precious metal prices can fluctuate based on market conditions. We do not offer refunds or exchanges for changes in the market value of the products you have purchased.
Order Cancellation: Once an order is placed and confirmed, it cannot be canceled or refunded.
Damaged or Lost Packages: In the event that your package is damaged or lost during transit, please refer to our Shipping and Delivery Policy for the appropriate course of action.

Returns Policy:
As a general rule, we do not accept returns for products unless there is a defect or issue covered by our Warranty Policy. If you believe you have received a defective product or encountered an issue with your order, please follow these steps:

Contact Us: Notify us of the issue within [Insert number of days, e.g., 7 days] of receiving your order by contacting our Customer Support team at [Insert Contact Information].
Provide Details: When contacting us, please provide your order number, a description of the issue, and clear photographic evidence of the problem.
Assessment: Our team will assess the issue based on the information you provide. We may request additional information or images if necessary.
Resolution: Depending on the assessment results, we will determine the appropriate resolution, which may include issuing a replacement product or a refund, as applicable.

Warranty Policy:
Certain products may come with a manufacturer’s warranty. If your product is covered by a warranty, the terms and conditions of that warranty will be provided to you separately. Please review the warranty information for details on how to make a warranty claim.

Damaged or Lost Packages:
For packages that are damaged or lost during transit, we can only consider a refund or replacement if you have opted for parcel insurance at the time of purchase. If you have purchased parcel insurance, please follow the steps outlined in our Shipping and Delivery Policy for reporting and resolving such issues.

Poly Capital Pty Ltd trading as Gold Market Sydney
Email: goldmarket@cryptoetrade.biz
Effective Date: 22/02/2024

Please note that our Refund and Returns Policy is subject to change. The most recent version will be posted on our website with the effective date.

Need help?
Contact us at goldmarket@cryptoetrade.biz for questions related to refunds and returns.